Changes and Returns Policy

We accept changes and return of purchase, within 30 (thirty) days after delivery.
The data of the buyer and his signature on the receipt of delivery, are understood as conformity of the optimal state of the products and their reception.

Claims for damages, missing or defects will not be accepted, once the correct shipment has been signed. For return or exchange, the product must be unused, in perfect condition, with original labels, accessories and packaging. The exchange may be made for another product of the same price, or for a different product, for which you must first make the return.

Returns must be made at the Lorena Pestana Showroom at General Borgoño 770 Miraflores, Lima, Peru. To coordinate a return or request a change, please write us at info@lorenapestana.pe

Privacy Policy

Through this Privacy Notice, Lorena Pestana EIRL, with R.U.C. 20508127821, undertakes to orient its resources towards the effective compliance with Law 29.733 of Data Protection, its Regulations and other applicable regulations; Safeguarding the fundamental rights of data subjects; Respecting the principles governing the protection of personal data; And ensuring at all times the use of adequate legal, organizational and technical security measures to protect your data from damage, loss, alteration, destruction, or unauthorized use, access or treatment.

It is also reported:

That the personal data are collected directly from the owner, and will be destined to manage operations of purchase of products within the site www.lorenapestana.pe; Carry out commercial prospecting and marketing actions with clients and potential clients.

That the owners can exercise their rights of access, information, rectification, cancellation and opposition, sending an email to info@lorenapestana.pe

That consent to the processing of your data may revoke it at any time. However, in all cases it is not possible to attend to your request, or to immediately terminate the use, as it may be the case that for some legal obligation is required to continue processing your data. In any case, you must take into account that the revocation of your data implies the conclusion of the relationship with Lorena Pestana EIRL. To know the procedure for the revocation of your consent, send us an email to info@lorenapestana.pe

Finally, you are informed, that you will never be asked for sensitive data. In the event that the operation requires it, it will be previously informed giving the possibility of giving its express and written consent in accordance with the Law of Protection of Personal Data.