FAQs Is Lorena Pestana an online store or a Peruvian jeweler? Lorena Pestana Jewelry and Nature is a leading Peruvian brand of jewelry trust since 2010. We have a store in Calle General Borgoño 770 Miraflores, Lima, Peru from Monday to Saturday from 11 am-8pm. www.lorenapestana.pe is the official online store of Lorena Pestana Jewelry and Nature. Do I need to register to buy through Lorena Pestana Jewelry? Yes, it is necessary to do it. In this way you will benefit from a safe, fast and personalized purchase. How can I pay for my order? You can make the payment through these options: With a PAYU user account (Visa, Mastercard, Diner’s Club, American Express, BCP) With a PayPal account With VISA debit / credit card What is the delivery time of my order? You will receive a shipping confirmation for the next 48 hours. The delivery time to your home will be determined by the company that makes the deliveries. If it is within the country the shipping will be through Olva Courier and if it is international it will be DHL. Approximate delivery time within Peru: – Lima 24 hours – Capital by department 48 hours International delivery time: – America 3 business days – Europe 4 business days – Asia and Oceania 5 business days These times are for the central areas of each city, to be a remote area should be considered between 1-2 additional days. Can I pick up my order in the store? Yes. After completing the purchase process, the system will automatically give you the option to pick up your order in our store located in General Borgoño 770 Miraflores, Lima, Peru, or we can send it to the indicated address. If you decide to pick up your order in the store, there is no additional cost or shipping costs. Once the product is ready we will send you an email to inform you that you can now pick it up. Can I request that the order be sent to an address different from the one with which I registered? Yes. You can select this option during the purchase process, but at least this delivery address must be from the same fiscal environment as the country of purchase. Do the products have the Tax included? For Peru prices if they carry the VAT included. However, for the rest of the countries the tax is not included, this will be assumed by the client. Can I request an invoice for my order? All our shipments are accompanied by a purchase invoice issued with LORENA PESTANA corporate paper with all the customer’s data and articles. The invoice issued by this website is only indicative and will not serve as a purchase document, only the invoice being valid on corporate paper that will be physically received together with the product purchased. What happens if I do not fit or do not finish liking the product I bought? Returns of products purchased through the web are not accepted. The customer may make changes only in the store in Lima, Peru provided that he meets the following conditions: – That the product is new, without signs of use, with the seals placed on the product, and without tearing or breaking the original labels. – That the product has not been tampered with. Once the company verifies that the conditions are met, the customer can change the item for another that we have in stock of equal or higher amount paying the difference, or for a voucher. If the product has manufacturing defects, the customer must contact [email protected] to review the case. What kind of guarantee does the piece have? All our pieces have a guarantee. Gold pieces have a 100% guarantee for the first 6 months since the purchase in case the product has a factory defect or in raw material. The pieces of other materials have a 100% guarantee for the first 3 months since the purchase in case the product has a factory defect or in the raw material. In case the product has suffered an altercation due to misuse by the client, he or she must assume the arrangement or loss of the product. What services are there after sale? There are no after sales services included for the purchase of a product. In case the customer has a mishap due to misuse of the piece can approach the store located in General Borgoño 770 Miraflores to review and quote the arrangement of your piece. Jewelry Care Gold Jewelry: All the gold pieces need to be clean with a soft cloth, after cleaning it keep it in a cool and dry place. If a much deeper cleaning is required, we recommend a professional ultrasonic cleaning service at your trusted jeweler. Jewels with Stones: All the pieces with stones need to be clean with a soft cloth after using it. Avoid storing the piece by stacking it together with others, as damage usually occurs when it becomes entangled or snagged together. In any case, you can join it with others if you separate each of them by wrapping them completely in cloth bags or soft cloths. If a much deeper cleaning is required, we recommend a professional ultrasonic cleaning service at your trusted jeweler. Silver Jewelry: We recommend that all the silver pieces are wipe with a soft cloth. Keeping the piece in an airtight bag (ZipLoc) limits the oxidation process. To maintain the shiny finish of the piece, you can use a soft brush (such as a toothbrush) and mild detergent. Rinse the piece and place it on a paper towel to dry. You can also use a silver polishing cloth. The silver immersion solutions are useful for specific pieces (it is better to ask us). Please avoid using the pieces in natural hot springs, as sulfur accelerates oxidation. For burnt silver: excessive cleaning can eliminate its finish, please avoid the use of ultrasound or any form of polishing or liquid cleaning. Bronze Jewelry: We recommend that all the bronze pieces are wipe clean with a soft cloth after use. Avoid submerging the pieces in pools and on the beach, salt and chlorine can affect them. Avoid contact with any chemical (perfume, alcohol). You can also clean it with baking soda and vinegar. Take your time and do it carefully, remember that it is mostly made by hand. Store them in a dry place and do not pile up with other pieces. Beads Jewelry: The beads pieces have been assembled or woven by hand and are the result of very laborious processes. It is a solid and durable product, but delicate. Avoid storing the piece by stacking it together with others, as damage usually occurs when it becomes entangled or snagged together. In any case, you can join it with others if you separate each one of them by wrapping them completely in cloth bags or soft cloths Wipe with a soft cloth after use. Avoid submerging them in pools and on the beach. Salt and chlorine can affect them If makeup, perfumes or lotions are to be applied to the facial area, do so before putting on the pieces.