Terms and Conditions
Changes and Returns Policy
The company does not make refunds of money in any case.
Changes in sales made outside of Peru are not accepted.
Within Peru, changes will only be accepted 15 calendar days from the confirmation of the purchase.
These are made in the physical store located at Calle General Borgoño 770, Miraflores, Lima, Peru.
Changes can only be made once only.
The change is always made with a ticket / sales invoice or a copy of a gift. Only changes are accepted if the jewel is in perfect condition and how it left the store, with original packaging in good condition.
Valid changes for an amount equal to or greater than the sale (canceling the difference).Any change originates the issuance of a credit note that supports the operation, which will be valid for 1 day. If you do not use all the credit that day, the balance in favor will be without effect.
No changes or refunds of accessories, sunglasses, costume jewelery, stationery or shoe cleaning products are accepted.
No changes or refunds are accepted on products in liquidation or used items.
We are committed to helping you make the most of your online time in a reliable environment. Because we respect your privacy, we inform you of our online privacy policies.
1. Types of information we collect and how we collect it
Most of the information about products and services published on our sites is offered without us collecting any personally identifiable information about you. You can browse websites and see much of our content anonymously.
2. Information provided by the client
There are some activities on our sites where the collection of personally identifiable information is necessary. These activities include things like participating in a contest or sweepstakes, giving a gift, making a purchase, requesting a catalog, newsletter or other information, registering on our sites, completing a survey or questionnaire, or contacting us. For most activities, we only collect your name, email address, postal address, zip code and date of birth.
When you make a purchase, we also collect your billing address, your phone number and your credit card information. If you visit our pages on social networking sites such as Facebook and Instagram, we may collect personally identifiable and non-personal information. For example, if you ask a question about customer service through our Facebook page, we will receive your username along with your question and we will use that information to answer the question. Personally identifiable information will be stored by us until it is deleted in the course of time.
3. With whom we share your personal information:
Sometimes we use third-party companies to help us guide advertising or to market the products that interest you on our website, or to facilitate the processing and fulfillment of orders. In those cases, we share your information with them to guide advertising, deliver products, help us collect and manage customer information, fulfill promotions and / or communicate with you.
These third-party companies include:
Mailchimp – email marketing
Facebook, Google, Amazon, Bing and other advertisers – advertising services
Lorena Pestana Jewelry and Nature uses targeted advertising services provided by companies such as Facebook and other external providers. These services are intended to offer ads that are likely to interest you, based on your recent browsing. These services use technical means, such as cookies and pixel tags, to collect data as described in their privacy notices to help provide ads that are most relevant to you. As for the Lorena Pestana websites, they collect data about your browsing activity on the Lorena Pestana websites such as what pages you visited and when; technical information about your device and browser, such as the IP address of your device, the type of device and the unique identifier; information about the ads that have been sent to you and whether you interacted with the ad; and third-party advertising partner data, such as identifiers with pseudonyms, to help you deliver ads and recognize them on all browsers and devices.
Third-party providers offer ways to disable tracking and that information can be found on their respective websites.
We may share your information with sponsors if they need it to send you a product or to comply with the promotion. We may share your information with those sponsors so they can send you other special promotions. You will know that we will do this because we will inform you when you register for these promotions. In addition, we will occasionally send promotions by email to our users on behalf of external sponsors regarding products or services related to your lifestyle. We may also share information for security reasons to prevent, investigate or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of persons, violations of our terms of service or as required by law.
4. Organizations that help protect the safety and security of our users and our sites
We will provide personal information as required by law, for example, to comply with a court order or subpoena, to enforce our terms of service or to protect the safety of users and our site.
All orders are sent from Monday to Friday. Processing takes 5 business days for standard shipments.
Do you need to cancel or make an adjustment? Let us know immediately and we will do our best!
Send us an email to [email protected] or call us at +5114464033 (Hours: Monday to Saturday, 11:00 a.m. to 8:00 p.m. Peru, GMT-5).
Unfortunately we can not make any changes once an order is sent to our warehouse, because we are working quickly to reach your door.
We are not responsible for the shipping delays of the companies.
For international shipments, the tariffs or taxes generated by the product’s income to your country will be borne by the customer.
Country- Country Code- Declared Minimums (In Dollars)
ARGENTINGA – AR – NA
BAHAMAS – BS- <$49
BARBADOS – BB – NA
BERMUDA – BM – <$20
BOLIVIA – BO – NA
BRAZIL – BR – NA
CANADA – CA – <CA$20
CAYMAN ISLANDS – KY – <$50
CHILE – CL – $30
COLOMBIA – CO – NA
COSTA RICA – CR – NA
CURACAO – XC – $25
DINAMARCA – DK – <$11
DOMINICAN REPUBLIC – DO – $0 a $200
ECUADOR – EC – NA
EL SALVADOR – SV – NA
ESPAÑA – ES – $24 MAX 10KGS
FRANCIA – FR – $23.30
GUATEMALA – GT – NA
GUADELOUPE – GP – <€22
GUYANA FRANCESA – GF – <€22
HAITI – HT – CRITERIOS PERSONALIZADOS
HONDURAS – HN – NA
ITALIA – IT – <€22
JAMAICA – JM – <$20
MARINIQUE – MQ – NA
MEXICO – MX – <$50
NICARAGUA – NI – NA
PANAMA – PA – <$100 US / <$50 otros
PARAGUAY – PY – $100
PERU – PE – <$200
ST. MARTEEN – XM –
TRINIDAD & TOBAGO – TT – NA
REINO UNIDO – UK – <€15 (Excluye: bebidas alcóholicas, tabaco y perfumes)
ESTADOS UNIDOS – US – <$800
URUGUAY – UY – $50
VENEZUELA – VE – <$100
ISLAS VÍRGENES BRITÁNICAS – VG – <$20